Terms and Conditions for Man With Van Elmpark

These Terms and Conditions set out the basis on which Man With Van Elmpark provides removal, transport, and related service arrangements to customers in the United Kingdom. By making a booking, requesting a quotation, or permitting our team to carry out work, the customer agrees to be bound by these terms. These conditions are intended to be clear, fair, and practical, so that both the customer and the service provider understand their rights and responsibilities before any job begins.

For the purposes of these terms, references to “we,” “us,” and “our” mean the service provider operating under the Man With Van Elmpark name, and references to “you” and “your” mean the customer, hirer, or person acting on behalf of the customer. These terms apply to all domestic and commercial transport jobs, including single-item moves, full or partial property removals, collections, deliveries, and other agreed man and van services.

Nothing in these terms affects your statutory rights as a consumer where applicable. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue in force. The wording below should be read carefully before confirming any booking, as it includes important information about pricing, payment, cancellation, liability, waste handling, and the legal framework governing the agreement.

Booking Process

All bookings with Man With Van Elmpark are subject to availability and acceptance. A booking request may be made by telephone, email, online form, or any other method we make available from time to time. A quotation, estimate, or availability check does not in itself create a confirmed booking unless we expressly confirm it. We may ask for details such as the collection and delivery addresses, the size and nature of the items, access restrictions, parking conditions, stairs, lift access, and any special handling requirements.

When you provide booking information, you must ensure that it is accurate and complete. If the information later changes, you must inform us as soon as reasonably possible. Any material change may affect the price, vehicle size, number of staff required, timing, or feasibility of the job. We reserve the right to revise the quotation if the actual work differs from the information originally supplied.

If we provide an estimated price, this may be based on hourly rates, fixed charges, mileage, waiting time, labour, and any additional services requested. A fixed quotation may be offered where sufficient information is available. Unless stated otherwise, estimates are not binding until confirmed in writing. We may also refuse a booking where the job is unsafe, unlawful, beyond our operational capacity, or likely to require equipment or permissions not reasonably available.

Services, Access, and Customer Responsibilities

You are responsible for ensuring that the premises and items are ready for collection or delivery at the agreed time. This includes securing parking permissions where necessary, arranging access, and making sure that the goods can be moved safely. If there are delays caused by lack of access, unavailable keys, incorrect address details, blocked routes, or inadequate parking, additional charges may apply. We may also charge for waiting time, failed attendance, or return visits.

You must take reasonable steps to protect fragile, valuable, or sentimental items before the service begins. Unless we specifically agree in writing to pack or prepare items, we are not responsible for inadequate packing, loose fittings, unfastened doors, or items that are unsuitable for transport in their current condition. If you ask us to handle dismantling, assembly, loading, or wrapping, these tasks will be carried out using reasonable care and skill, subject to the limitations set out in the liability section of these terms.

You are also responsible for disclosing any items that are unusually heavy, hazardous, perishable, contaminated, or awkward to move. We may refuse to transport items that are dangerous, illegal, or likely to cause damage to persons, property, or vehicles. If such items are discovered after the job has started, we may halt the service and charge for time already spent, together with any reasonable costs incurred.

Payments and Charges

All charges must be paid in accordance with the price and payment terms agreed at booking or, where no specific terms are agreed, immediately upon completion of the service. We may require a deposit, advance payment, or card authorisation for certain bookings, especially for longer jobs, out-of-hours work, or services involving substantial vehicle use. Any deposit paid may be non-refundable where stated at the time of booking, subject to your statutory rights.

Unless stated otherwise, our prices may be based on the time taken to complete the work, the number of staff, vehicle size, waiting time, tolls, congestion charges, ferry costs, parking charges, and any additional materials or equipment supplied. Where the service is delayed or extended due to circumstances outside our control, the price may increase accordingly. If additional work is requested during the job, we may charge for that work at the applicable rate.

Payment may be made by the methods we accept at the time of booking or on the day of service. If payment is overdue, we reserve the right to charge interest and reasonable recovery costs to the extent permitted by law. Where a payment is reversed, disputed without valid reason, or declined after service delivery, you remain liable for the outstanding sum. Any invoice queries should be raised promptly and in good faith.

Cancellations, Rescheduling, and No-Shows

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may vary depending on the type of job, the resources allocated, and whether third-party costs have already been incurred. Where you cancel with sufficient notice, any prepaid amount may be refunded subject to deductions for non-recoverable costs already incurred by us or our suppliers, where applicable.

If you cancel at short notice, fail to provide access, are not present when required, or are otherwise unable to proceed with the service at the agreed time, we may charge a cancellation fee or the full agreed rate where appropriate and lawful. This is because we may have reserved staff, vehicle time, and scheduling capacity specifically for your booking. If we must return at a later time due to your unavailability, further charges may apply.

We may reschedule a booking where necessary due to vehicle breakdown, staff illness, severe weather, road closures, legal restrictions, or other events beyond our reasonable control. In such circumstances we will use reasonable efforts to offer an alternative time. We will not usually be responsible for losses caused by unavoidable rescheduling, provided that we act reasonably and notify you as soon as practicable.

Damage, Loss, and Liability

We will exercise reasonable care and skill when carrying out our services. However, our liability is limited to losses or damage directly caused by our proven negligence or breach of contract. We are not liable for ordinary wear and tear, pre-existing damage, defects in goods, inadequate packaging, or losses arising from inaccurate instructions provided by you. Any claim must be supported by evidence and reported within a reasonable time after the issue is discovered.

Where items are moved, loaded, unloaded, or placed at your request, you should inspect them as soon as possible. If damage occurs, you must notify us promptly and allow us a reasonable opportunity to investigate. We may ask for photographs, purchase evidence, repair estimates, or other supporting information. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, or emotional distress, except where such exclusion is not permitted by law.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Where our liability is established, our obligation will generally be limited to the lesser of the cost of repair, replacement, or a refund of the charges paid for the affected service, subject to any mandatory consumer protections.

Waste Regulations and Disposal

Where the service includes removal of unwanted goods, rubbish, or household waste, you acknowledge that UK waste regulations apply. We will only transport or dispose of waste where it is lawful to do so and where the type of waste has been disclosed in advance. We may require additional information about the nature of the waste, including whether it contains electrical items, metal, textiles, green waste, furniture, or any items requiring special handling.

You must not ask us to dispose of hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, oils, batteries, paint, or other regulated substances unless we have expressly agreed in writing and have the necessary authorisations and arrangements in place. If undeclared restricted waste is found during the job, we may refuse to handle it, charge for time already spent, and leave the items in a safe location where lawful and practical. You remain responsible for any costs or liabilities arising from inaccurate waste descriptions.

If waste is collected as part of a clearance or removal service, it may be taken to an authorised transfer station, recycling centre, or other lawful facility, depending on the nature of the material. We may issue or retain records relating to waste transfer where required by law. You are responsible for ensuring that any waste you ask us to move is legally owned by you or that you have authority to arrange its removal.

Customer Property, Access, and Conduct

You must ensure that all items handed over for transport belong to you or that you are otherwise authorised to arrange their removal. We are entitled to rely on your instruction as confirmation that you have the necessary authority. If a third party later disputes the movement or disposal of items, you agree to indemnify us against losses arising from your lack of authority, except where we have acted unlawfully or negligently.

You must ensure that your property is in a condition that allows work to be carried out safely. This includes providing adequate lighting, safe flooring, suitable access routes, and the removal or disclosure of obstacles. We may decline to continue if there is a risk to health and safety, if pets interfere with the job, or if behaviour at the premises becomes abusive, threatening, or unlawful.

Our staff, contractors, and vehicles must be treated with respect. Abuse, intimidation, threats, discrimination, or any attempt to interfere with the safe execution of the job may result in immediate termination of the service. In such cases, you may still be charged for work already completed, and we may seek recovery of any reasonable costs caused by the interruption.

Insurance and Risk

We may carry relevant insurance cover appropriate to the nature of the work undertaken, but insurance does not change the allocation of risk set out in these terms. Unless we have expressly agreed otherwise in writing, risk in the items passes to you when the goods are delivered to the destination or, where applicable, when they are handed over to a third party acting on your behalf. You should therefore ensure that any goods of high value are adequately insured by you.

If you request that items be left unattended, delivered to a safe place, or released to someone other than you, you do so at your own risk unless we agree otherwise in writing. We are not responsible for theft, loss, or damage occurring after delivery if the goods have been left in accordance with your instructions. Any special delivery requirement should be notified before the service begins.

Force Majeure

We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. These may include, without limitation, extreme weather, accidents, traffic incidents, road closures, strikes, public transport disruption, government action, epidemic or pandemic restrictions, fire, flood, power failure, or vehicle breakdown. If a force majeure event occurs, we will take reasonable steps to minimise disruption and may rearrange the booking where possible.

Where performance becomes impossible or commercially impractical due to a force majeure event, either party may be entitled to cancel or postpone the affected service without liability for consequential loss, subject to any payments already due for work completed or costs already incurred. We will act fairly and proportionately in deciding how to proceed.

Data, Privacy, and Communications

We may collect and use personal information necessary to manage quotes, bookings, invoices, service updates, and aftercare relating to your job. We will handle such information in accordance with applicable UK data protection law. By booking with us, you consent to reasonable communications relating to the service, including confirmations, changes, and administrative messages, sent by the contact details you provide.

We may retain records of bookings, payments, and job notes for lawful business and accounting purposes. Personal data will not be shared beyond what is necessary to provide the service, comply with legal obligations, resolve disputes, or recover unpaid sums, except where permitted by law. If you provide information about third parties, you confirm that you are authorised to do so.

Variations to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or service arrangements. The version in force at the time your booking is confirmed will usually apply to that booking unless a later version is agreed in writing. No variation is effective unless confirmed by us or incorporated into a revised quotation or booking confirmation.

If any special condition is agreed for a particular job, that special condition will apply only to that booking and only to the extent expressly stated. Any general terms not inconsistent with the special condition will remain in force. These terms, together with the booking confirmation and any written amendments, form the entire agreement between the parties regarding the service.

Governing Law and Jurisdiction

The agreement between you and Man With Van Elmpark is governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, any mandatory protections available to you under applicable local law will still apply. Any dispute arising from or connected with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where the law requires otherwise.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of them, you should not confirm the booking or permit the service to begin. These terms are intended to support a transparent and reliable man and van service, while protecting both parties and ensuring compliance with relevant UK requirements.