Man with Van Elm Park Privacy Policy
This Privacy Policy explains how Man with Van Elm Park collects, uses, stores and protects personal data. It applies to all customers and prospective customers of Man with Van Elm Park in the Elm Park area, as well as individuals who contact us about our services.
We are committed to handling your personal data lawfully, fairly and transparently, and in accordance with the UK General Data Protection Regulation and related data protection laws.
Who we are
Man with Van Elm Park is a removals and transport service provider operating in the Elm Park area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy.
Personal data we collect
We collect and process different categories of personal data, depending on how you interact with us and which services you use. The types of data we may collect include:
Identification and contact details: name, postal address, service address, billing address, and general contact details that you provide when making an enquiry or booking a service.
Service and booking information: details of the services you request, pickup and delivery addresses, access information for the property, preferred dates and times, and any specific instructions related to your move or transport.
Communication records: records of communications between you and us, including enquiries, quotes, confirmations and any complaints or feedback that you provide.
Billing and payment information: information necessary to process payments and keep financial records, such as invoice details and payment status. We do not store full payment card numbers or bank account login details; these may be processed by secure payment processors.
Website and usage data: if you visit our website, we may automatically collect technical data such as IP address, device information, pages visited and general usage statistics to help us maintain and improve our services. Where cookies or similar technologies are used, these will only be deployed in line with applicable law.
How we collect personal data
We collect personal data in the following ways:
Directly from you when you contact us by phone or online to request a quote, make an enquiry or book a service, and when you provide information in connection with the service we are delivering.
Automatically when you interact with our website or digital services, through technical logs and similar technologies.
From third parties only where this is necessary to provide our service, for example where a third party contacts us on your behalf to arrange a move and provides your contact details and service information.
Lawful bases for processing
We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the situation, one or more of the following lawful bases may apply:
Performance of a contract: we use your personal data to provide our services, respond to your requests, give quotes, manage bookings, carry out removals and transport, and handle billing and payments. This processing is necessary to enter into or perform a contract with you.
Legitimate interests: we may process your personal data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This includes managing our business operations, improving services, ensuring security, responding to enquiries and maintaining appropriate records.
Legal obligations: we may process and retain some personal data in order to comply with legal and regulatory requirements, such as tax and accounting rules, record-keeping obligations and responses to lawful requests from authorities.
Consent: in limited circumstances, we may rely on your consent, for example for certain types of direct marketing or optional communications. Where consent is used, you can withdraw it at any time by contacting us, and this will not affect the lawfulness of any processing that took place before consent was withdrawn.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide, manage and complete our removal and transport services, including handling bookings, planning routes, and fulfilling your instructions.
To communicate with you about your enquiry or booking, including providing quotes, confirmations, updates, and responding to any questions or concerns.
To manage billing and payments, and to maintain our internal accounts and financial records.
To operate, maintain and improve our services, processes and customer experience, including staff training and quality assurance.
To handle complaints, resolve disputes and enforce our contractual rights.
To comply with legal and regulatory requirements and to cooperate with law enforcement or regulatory authorities where required.
Data sharing and processors
We do not sell your personal data. We may share your data with trusted third parties where this is necessary to provide our services or operate our business, or where we are legally required to do so. These third parties may include:
Service providers and data processors who support our operations, such as IT and system support providers, secure data storage providers, payment processors and accountancy or administrative services. These providers only process your personal data on our instructions and are contractually required to protect it.
Professional advisers such as accountants or legal advisers where this is necessary for the management of our business or to obtain advice.
Public authorities or other parties where we are required to disclose personal data to comply with legal obligations, court orders or regulatory requirements, or to protect our rights or the rights of others.
Where any transfer involves data leaving the UK or European Economic Area, we will only do so where appropriate safeguards are in place to protect your personal data in line with applicable data protection law.
Data retention
We keep personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting obligations. Retention periods will vary depending on the type of information and the reasons for which it was collected.
Typically, contact and booking information, along with related communications, may be retained for a period that allows us to manage our relationship with you, deal with any queries or disputes, and comply with tax and record-keeping requirements.
When personal data is no longer required for the purposes described, we will delete it or anonymise it so that it can no longer be associated with an identifiable individual.
Security of your personal data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are designed to provide a level of security appropriate to the risks associated with our processing activities.
While no system can be guaranteed as completely secure, we regularly review our security arrangements and limit access to personal data to those who have a genuine business need to know it.
Your rights under GDPR
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Elm Park customers and individuals in the Elm Park area whose data we process, subject to certain conditions and exemptions. Your rights include:
Right of access: you can request confirmation of whether we process your personal data and ask for a copy of that data, along with information about how we use it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations, for example while we are verifying the accuracy of information or considering an objection you have raised.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests and rights, or where processing is needed for legal claims.
Right to data portability: where processing is based on consent or the performance of a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that it is transmitted to another controller, where this is technically feasible.
Right to withdraw consent: where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the contact methods you normally use for our services. We may need to verify your identity before responding to your request.
Complaints and supervisory authority
If you are concerned about how we handle your personal data, you are encouraged to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence or place of work, or where you believe an infringement of data protection laws has occurred.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any significant changes will be indicated by updating the date of the policy or by other appropriate means. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal data.
