Man with Van Elm Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Elm Park provides removal, transport and associated services. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or organisation requesting or accepting the services.
Company means Man with Van Elm Park, providing removal, transport and related services.
Services means any removal, transport, loading, unloading, packing, unpacking, storage assistance, or related work carried out by the Company.
Goods means all items, belongings, furniture, equipment, boxes and any other property handled, transported or otherwise dealt with by the Company in the course of providing the Services.
Working Day means any day other than a Saturday, Sunday or public holiday observed in England and Wales.
2. Scope of Services
The Company provides man and van removal and transport services, including but not limited to local household moves, flat removals, small office relocations, furniture transport, and collection and delivery of items within the general service area.
The specific scope of each job, including collection and delivery addresses, number of operatives, vehicle size, estimated duration and any additional services, will be agreed at the time of booking based on information provided by the Customer.
The Company reserves the right to refuse to move any item that, in the opinion of the Company, is unsafe, illegal, excessively heavy, unhygienic, or likely to cause damage to the vehicle, staff or other goods.
3. Booking Process
All bookings must be made directly with the Company. The Customer is responsible for providing accurate and complete information at the time of booking, including:
a) Full collection and delivery addresses.
b) Access details at each address, including floors, lifts, parking restrictions, stairs, and distance from parking to property.
c) A clear description of the Goods, including approximate quantity, sizes and any particularly heavy, fragile or valuable items.
d) Preferred date and time for the Services and any special requirements.
The Company will provide a quotation based on the information supplied by the Customer. Quotations may be provided on a fixed price or hourly rate basis. A booking is not confirmed until the Customer accepts the quotation and the Company confirms the booking details.
If the information provided by the Customer is incomplete or inaccurate, the Company reserves the right to amend the quotation or charge additional fees to cover extra time, labour, materials, tolls, parking or other costs incurred.
4. Quotations and Charges
Quotations are based on the details supplied at the time of booking and are valid for a limited period as stated in the quotation or, if not stated, for 30 days from the date of issue. Quotations do not include charges for parking, permits, tolls, congestion charges, storage costs, customs or import duties, or any additional services not expressly stated.
Where Services are charged on an hourly basis, the minimum hire period and subsequent charging increments will be confirmed at the time of booking. Time is calculated from the agreed arrival time at the collection address until completion of unloading at the final destination, unless otherwise agreed.
The Company reserves the right to change its rates at any time. Any change will not affect bookings that have already been confirmed in writing, unless those bookings are amended by the Customer.
5. Payments
The Customer must pay the charges for the Services in accordance with the payment terms notified at the time of booking. Unless otherwise agreed in advance, payment is due either in full on completion of the job or in advance of the service date.
The Company accepts payment by the methods stated in its current payment policy. The Company does not accept responsibility for any third party charges incurred by the Customer when making payment.
If the Customer fails to pay any amount due, the Company may:
a) Charge interest on the overdue amount at the statutory rate permitted by law, calculated on a daily basis until payment is received in full.
b) Withhold delivery of Goods or cease providing Services until full payment is made.
c) Take steps to recover the outstanding amount, including legal action, and charge the Customer for all reasonable recovery costs.
6. Customer Responsibilities
The Customer is responsible for:
a) Ensuring that they, or a nominated person, are present at the agreed address at the scheduled time to supervise the work, provide access and sign any relevant documentation.
b) Providing accurate information about access, including any restrictions on parking, vehicle size or loading times.
c) Obtaining and paying for any necessary permits or authorisations required for parking, loading or unloading at either the collection or delivery address.
d) Properly packing, securing and labelling Goods, unless the Company has explicitly agreed to provide packing services.
e) Disconnecting, defrosting and preparing any appliances in accordance with manufacturers instructions before they are moved.
f) Removing or securing any fixtures, fittings, wall-mounted items or similar, where required, before the arrival of the Company, unless otherwise agreed.
g) Ensuring that Goods do not include prohibited items such as flammable, explosive or hazardous materials, illegal items, live animals, or perishable goods likely to deteriorate during transit.
7. Access and Parking
The Customer must ensure adequate access to the property and suitable parking for the vehicle. This includes ensuring that driveways or access roads are safe and that any height, width or weight restrictions are disclosed at the time of booking.
The Customer is responsible for any parking charges, fines or penalties that arise from inaccurate information or restrictions that were not disclosed to the Company before the booking was confirmed. Where the Company has to park at a distance from the property, additional charges may apply to cover extra time and labour.
8. Cancellations and Changes
If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible. The following will normally apply, unless otherwise stated at the time of booking:
a) If the Customer cancels more than 48 hours before the scheduled start time, no cancellation fee may be charged, or a nominal administration fee may apply.
b) If the Customer cancels within 24 to 48 hours of the scheduled start time, the Company may charge up to 50 percent of the quoted price.
c) If the Customer cancels within 24 hours of the scheduled start time or fails to be present at the agreed time, the Company may charge up to 100 percent of the quoted price to cover lost time and costs.
Any change to the booking date, time, addresses or scope of work is subject to availability and may result in an amended quotation. The Company will confirm any revised charges before accepting the change.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, staff illness, road closures or other unforeseen events. In such cases, the Company will offer an alternative date or time and will not be liable for any consequential loss.
9. Liability for Loss or Damage
The Company will take reasonable care when handling, loading, transporting and unloading Goods. However, the Companys liability is subject to the limitations set out in this section.
The Company will not be liable for:
a) Loss or damage arising from the inherent risk or condition of the Goods, including wear and tear, defective construction, or pre-existing damage.
b) Damage to Goods packed by the Customer, unless there is clear evidence of the Companys negligence.
c) Damage to furniture or items that require disassembly or reassembly, unless the Company has been engaged specifically to carry out such work.
d) Damage caused by the Customer or any person other than the Companys staff.
e) Loss of or damage to items of exceptional value including money, jewellery, documents, collections, antiques or artwork, unless such items are declared in writing in advance and specifically agreed.
The Companys total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed the value of the Goods or a reasonable replacement cost, subject to any monetary limit notified to the Customer or contained in the Companys insurance arrangements.
The Customer must inspect Goods at the time of delivery, wherever reasonably possible, and notify the Company of any visible loss or damage immediately. Any claim for loss or damage must be made in writing within a reasonable period after completion of the Services. Failure to notify within this period may affect the Companys ability to investigate and may limit or void any liability.
10. Indirect and Consequential Loss
The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of opportunity, loss of business, or any costs arising from delays, missed appointments, or inability to use premises or facilities. The Company will make reasonable efforts to adhere to agreed timescales, but all arrival and completion times are estimates and not guaranteed.
11. Waste and Recycling Regulations
The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste disposal contractor and will only remove items classified as household or office waste where specifically agreed in advance.
The Customer must not request the Company to dispose of hazardous or prohibited materials, including but not limited to chemicals, paints, solvents, asbestos, gas bottles, oil, fuel, medical waste or any material requiring specialist handling or licences.
Where the Company agrees to remove unwanted items, these will be treated as waste or recyclable material, and may be taken to authorised disposal or recycling facilities. Additional charges may apply for this service, which will be agreed with the Customer beforehand.
The Customer remains responsible for ensuring that any items designated for disposal are lawfully capable of being disposed of in the manner requested. The Company will not accept liability for any breach of waste regulations resulting from incorrect or incomplete information supplied by the Customer.
12. Delays Outside the Companys Control
The Company will not be liable for delays or failure to perform the Services where such delays or failures result from events beyond its reasonable control. These events may include, but are not limited to, severe weather, traffic congestion, accidents, road closures, mechanical failure, industrial action, acts of government, or other unforeseen circumstances.
If such an event occurs, the Company will make reasonable efforts to notify the Customer and to complete the Services as soon as practicable. If the Services cannot be completed on the scheduled day, the Company will offer to reschedule, and any additional costs will be discussed with the Customer.
13. Insurance
The Company maintains appropriate insurance cover for the operation of its vehicles and business. This may include goods in transit cover, subject to policy terms, conditions and exclusions. The Customer is advised to maintain their own insurance for valuable or fragile items and to check that their existing home or business insurance covers goods in transit where appropriate.
14. Complaints
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly. The Company will investigate complaints in a fair and timely manner and will aim to resolve matters informally where possible. If a satisfactory resolution cannot be reached, the Customer may pursue any legal remedies available under the governing law.
15. Data Protection and Privacy
The Company may collect and process personal data from the Customer for the purposes of handling enquiries, providing quotations, managing bookings, processing payments and fulfilling its contractual obligations. The Company will take reasonable steps to keep such data secure and to use it only for legitimate business purposes or where required by law.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise of that or any other right or remedy.
The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to a third party, provided that such assignment does not reduce the level of protection afforded to the Customer under these terms.
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior understanding, arrangement or representation, whether oral or written. Any amendment to these Terms and Conditions must be agreed in writing by the Company.
